Privacy Policy

Who we are

Luggage Malmö provides luggage storage at our store in Malmö, Sweden.

What we collect

When you book online or contact us, we process:

• Name, email address, and optional phone number
• Booking details (date, times, bag sizes, payment preference)
• Messages you send us
• Technical logs needed to run the website securely (for example IP-based rate limiting)

At check-in we may photograph bags for security and claims handling.

Why we process data

We process personal data to:

• Create and manage your booking
• Contact you about your booking or request
• Operate the store securely and handle incidents
• Meet legal accounting and consumer obligations

Legal bases typically include performance of a contract (or steps prior to a contract) and our legitimate interest in securing stored items and preventing misuse. Where required, we rely on consent.

Sharing

We use trusted processors that host and operate this website and email delivery. We do not sell your personal data. We may disclose information if required by law or to protect rights and safety.

Retention

Booking and related records are kept as long as needed for the service, security, and legal requirements, then deleted or anonymised.

Your rights

Under GDPR / Swedish data-protection rules you may request access, rectification, erasure, restriction, objection, or data portability where applicable. Contact us using the details on this page. You may also complain to the Swedish Authority for Privacy Protection (IMY).

Contact

Use the store contact details on this website.