Terms & Storage Conditions

Service

Luggage Malmö offers same-day luggage storage at our Malmö store. Online booking reserves capacity; payment is made at the store when you drop off (cash, card or Swish). There is no online prepayment.

Booking

You must provide accurate contact details. Online bookings are same-day only unless we agree otherwise after you contact us. Bring a valid booking code or manage link at drop-off.

Bags and prohibited items

We may refuse items that are unsafe, illegal, perishable, or unsuitable for storage. See the Prohibited Items & Liability page. You remain responsible for the contents of your bags.

Check-in and photos

At check-in we verify bags and may photograph them for security. Storage starts after successful check-in and payment at the store.

Pick-up

Collect your bags before closing time on the booked day (subject to any stated cut-off). Late collection may not be possible the same day; contact the store.

Changes and cancellation

You may change or cancel free of charge before check-in using the secure manage link in your confirmation. After check-in, online changes are locked — contact the store. We charge no cancellation or no-show fee for unpaid online reservations; unused bookings may be marked cancelled or no-show for operational reasons.

Liability

Our liability is limited only to the extent permitted by applicable Swedish law and as further described in the Prohibited Items & Liability policy. Nothing in these terms limits or excludes rights or remedies that cannot legally be limited or excluded.

Governing law

These terms are governed by Swedish law. If a dispute cannot be resolved directly with us, consumers may have the right to refer the matter to the Swedish National Board for Consumer Disputes (ARN). Disputes may also be brought before competent Swedish courts, subject to mandatory consumer protection rules.